How to Place Order?
Once your order has been placed, you will receive an email with a tracking number to monitor your shipment. You can also log into your account on our website to view the current status of your order. If you haven't received your tracking details, please check your spam or junk folder, as sometimes these emails can be filtered there. If you're still having trouble, feel free to contact our customer service team at
support@houze.cloud, and we'll be happy to assist you with the status of your order.
We want you to be completely satisfied with your purchase! If you’d like to exchange or return an item, please follow these steps:
Contact Us: Reach out to our customer service team at
support@houze.cloud within 5-7 days of receiving your order. Please include your order number and details about the item you wish to return or exchange.
Return Authorization: Our team will guide you through the process and issue a Return Authorization (RA) number if needed.
Return Shipping: You’ll be responsible for the return shipping cost, unless the item is defective or we made an error with your order.
Refund or Exchange: Once we receive the returned item in its original condition, we’ll process a refund to your original payment method, or we can send you a replacement item if you prefer an exchange.
Please note that certain items may not be eligible for return or exchange due to hygiene or other safety reasons. Be sure to check our return policy for full details.
Once your order is placed, we begin processing it right away to ensure fast shipping. Because of this, we are unable to make changes or cancel your order once it has been confirmed.
If you realize there’s an issue with your order, please contact us at
support@houze.cloud as soon as possible, and we’ll do our best to assist you. If your order hasn’t been processed yet, we may be able to help you make adjustments.
After the order is shipped, you can initiate a return or exchange based on our return policy.
We offer a range of delivery options to suit your needs:
Standard Shipping: Our standard shipping is the most economical option, with delivery times ranging from [5 to 7] business days depending on your location.
Expedited Shipping: For faster delivery, we offer expedited shipping. Orders using this service will typically arrive in [5 to 7] business days.
Express Shipping: Need it fast? Choose express shipping for the quickest delivery, usually arriving in [5 to 7] business days.
International Shipping: We also offer international shipping for customers outside the Malaysia. Delivery times vary by destination and customs processing.
Shipping costs are calculated at checkout based on your delivery type and location.
We offer a variety of secure payment options to make your shopping experience as convenient as possible:
Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
PayPal: You can also choose PayPal for a quick and secure checkout process.
Apple Pay & Google Pay: For mobile-friendly payments, we accept Apple Pay and Google Pay for your convenience.
Other Payment Methods: Depending on your location, we may offer additional payment options such as [insert local payment methods if applicable].
All transactions are securely processed to protect your personal and payment information.
Payments Methods
The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels. Our customer services are still there for you, to answer any questions you may have, although due to the current situation.
The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels.
The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels.
The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels.
Exchanges & Returns
The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels.
The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels.
The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels.
The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels. Our customer services are still there for you, to answer any questions you may have, although due to the current situation.
The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels.
